Why bar owners don’t work in public relations

May 1

I don’t actually spend every moment of my life whinging about The Court. I only do it every second day, or when I’m feeling cranky, or feeling bored. Physically it’s a great venue, and yes it has introduced some good new elements to Perth’s gay bar scene (mainly food related). Although I feel it still hasn’t reached full potential yet you could definitely go a lot worse on a Saturday night - Mustang Bar anyone?

What I frequently don’t agree with though is the venue management’s attitude towards its patrons. I’ve discussed this previously, but apparently we’re not even allowed to talk about it anymore: Bree Maddox (owner of The Court) recently went on a censorship spree and threatened the owners of two Court related Facebook groups, pushing the owners to take the groups down.

One of these groups was set up to discuss the security company employed by The Court, and included valid conversation on how patrons had been treated (according to the group a few incidents have occurred recently). When this Facebook group first started Bree Maddox even contributed, stating she would to look into the situation and enact changes as required. A few weeks later though she’s suddenly changed her mind and is demanding the group be deleted otherwise “further action” will be taken… huh?

The group owner told me:

She [Bree Maddox] asked me to take it down or it would be reported and removed anyway. So after a fairly intense discussion with her I swallowed my pride and removed it myself. They weren’t so much legal threats, but it was implied that further action would be taken if the group wasn’t deleted.

It doesn’t take a degree in Public Relations (which I do have, by the way) to know that if your customers are raising legitimate complaints, you don’t try to censor them. If you attempt to silence people they talk anyway. Word spreads and then some loudmouth puts it on his blog and then even more people know. Scaring your customers with implied threats of legal action or a banning from your venue is a big no no. A discussion group sharing complaints about a product or service is not defamation.

So my question to Bree Maddox is; why are we not allowed to talk about ways to improve The Court? Why are you threatening people who point out areas that need attention to make the venue better?

As a side note, can you also explain why you registered the domain name perthmardigras.com? I’m a tad confused… you didn’t want anything to do with the 2008 Pride Parade, but at the same time you registered a website for your own Perth Mardi Gras?… Just sayin!

Obviously this is quite a controversial topic for little ol’ Perth, and I would like to add a disclaimer that this post is by no means an attack on staff who work at The Court (I know you guys are a pretty tight knit bunch), or any specific security guard. Bree if you would like to respond - please do. I will gladly post your reply here.

Currently the Court related Facebook group I started ages ago has not received any requests to close down. Funny that.

The gay agenda Tags: bars, censorship, freedom of speech, gay community, nightlife, northbridge, the court

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